Return & Refund Policy
Effective Date: July 2026
At Daily Beauty Market Online, we want you to be satisfied with your purchase. This Return & Refund Policy explains the requirements and procedures for requesting a return, refund, or replacement.
1. Return Eligibility
To be eligible for a return, products generally must be:
- Unopened.
- Unused.
- In original packaging.
- In resalable condition.
- Accompanied by valid order information.
Certain beauty, cosmetic, personal care, hygiene, and other products may not be eligible for return once opened or used for health, safety, and hygiene reasons.
2. Return Request
Customers should contact us before sending any product back.
Please provide:
- Order number
- Customer name
- Email address
- Description of the reason for the return
- Photographs where applicable
We will review the request and provide instructions if the return is approved.
Do not send products to the return address without receiving return instructions from us.
3. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible after delivery.
We may request photographs or other documentation to evaluate the issue.
Depending on the circumstances, we may offer a replacement, refund, or other appropriate resolution.
4. Non-Returnable Products
Certain products may not be eligible for return, including:
- Opened or used beauty or personal care products
- Products that cannot be returned for hygiene or safety reasons
- Clearance or final-sale products where indicated
- Products that have been damaged after delivery due to customer misuse
- Products missing original packaging or included components
5. Return Shipping
Unless the product is damaged, defective, incorrect, or otherwise covered by an approved return arrangement, customers may be responsible for return shipping costs.
Return shipping instructions will be provided when a return is approved.
Customers should use a trackable shipping method when returning products.
Daily Beauty Market Online is not responsible for products lost or damaged during a customer-arranged return shipment that cannot be verified as delivered.
6. Refunds
Once an approved return is received and inspected, we will determine whether the product qualifies for a refund.
If approved, the refund will generally be issued to the original payment method.
The time required for a refund to appear in your account may depend on your payment provider or financial institution.
7. Refund Amount
Approved refunds generally cover the eligible amount paid for the returned product.
Original shipping charges may not be refundable unless required by applicable law or the return is due to an error on our part.
Return shipping charges are generally non-refundable unless otherwise stated or required by applicable law.
8. Exchanges and Replacements
Where appropriate and available, we may offer a replacement for products that arrive damaged, defective, incorrect, or incomplete.
Replacement availability is subject to product inventory.
9. Late or Missing Refunds
If an approved refund has been issued but has not appeared in your account, please:
- Check your payment account again.
- Contact your payment provider or financial institution.
- Contact us if the refund still has not appeared after allowing reasonable processing time.
10. Unauthorized Returns
Products returned without prior approval or without following our return instructions may be refused or returned to the customer.
11. Policy Changes
Daily Beauty Market Online reserves the right to update or modify this Return & Refund Policy from time to time.
Any changes will become effective when posted on this page unless otherwise stated.
12. Contact Us
For return, refund, replacement, or exchange requests, please contact us:
Daily Beauty Market Online
Address:
14836 W CASTILLE WAY
SYLMAR, CA 91342
United States
Phone: (818)-564-3573
Email: info@dailybeautymarketonline.com
Website: https://dailybeautymarketonline.com